who should attend

People Managers, Business Owners and anyone who works within a team

Programme Overview

The people we work with can make a difference to our working experience. With the diversity of people from different backgrounds, it is not uncommon for misunderstandings and conflict to arise. In this workshop, learn more about how to handle difficult people.
Learning Objectives
​By the end of the session, participants will be able to
  • Appreciate the different profiles of difficult people
  • Investigate the triggers that give rise to difficult situations
  • Explore our mindset and intentions when handling difficult situations/people
  • Apply strategies to manage working with difficult people ​
Benefits of the Programme
  • Be aware of your personal triggers
  • Increase awareness of others' perception of you

Programme details

Working with difficult people is a two day workshop